FAQs

Cassie Maloney | FEB 19, 2022

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Over the past year I've been working passionately to create a webpage with one thing in mind: Creating Time for You! As the world starts to open back up, I'm ready to get back to my regular practice. From what you've shared with me, it sounds like you are too! To make it simple and easy, I've put everything in one place.

  • Livestream classes
  • Recorded Classes
  • Courses
  • Blog posts
  • Lesson Scheduler

Livestream Classes

Weekly livestream classes continue! For those who can't make livestream times, sign up and receive recordings automatically.


Video Library

Access classes anytime! Creative, wisely crafted classes at your fingertips. Classes of varying length and style are available. Plus more coming soon!


Courses

Access recorded courses such as "Levity Meditations," and "Come to Your Senses." Membership or rental gives you anytime access to current and upcoming courses!


Blog

Read about the newest classes, meditations, and projects each month! Free and available to everyone.


Session Scheduler

Easily schedule online or in-person lessons. Request lessons tailored to your goals and needs.

Livestream Classes

Q: What are livestream classes?

A: Livestream classes are classes taught live through Zoom at a specific time. If you register for a livestream class and do not attend live, you will automatically receive a recording via email.

A: How do I access livestream classes?

Q: Go to www.cassiemaloney.com and click on "Yoga." From the dropdown menu click "Schedule." Choose a class and click "Register." Here you can fill in your info. If you are using a membership or package, make sure you are logged in and choose it from the dropdown menu). After you register, you will receive an email that will give you a link to click when it is time for class. Most classes will also send you a reminder when class time is near.

Note: you can now register for multiple classes at once! Click the " + add another registration" button on the registration page.

Q: Can I still take the class if I can't make it live?

A: If you can't make the time of the livestream class, no worries! Sign up for the class as usual and you will automatically receive a recording of the class which you can access for 7 days.

Q: If I attend live, do I also receive a recording?

A: No, except for special series and events. If you would like to retake a class you can often find it in the video library.

Q: Do I have to turn my video on?

A: Nope! But you can if you would like to. Turning your video on helps the teacher tailor the class to you.

Q: What do I need to take a livestream class?

A: You need access to the internet, a device (computer, tablet, or phone) to watch from, and a safe space to practice. A yoga mat is highly recommended and other props (strap, blocks, bolster) are all optional. If you are working in limited space or without a mat feel free to let the teacher know so they can give options for keeping yourself safe and comfortable.

Video Library

Q: What is the Video Library?

A: The video library is a collection of recorded classes that can be accessed any time.

Q: How do I access the Video Library?

A: Go to www.cassiemaloney.com and click "Yoga." From the drop down menu select "Video Library."

Q: How do I watch a video/take a recorded class?

A: Go to www.cassiemaloney.com and click "Yoga." From the drop down menu select "Video Library." Click the pink "Watch" button, then choose a payment method (if you are using a membership or package, make sure you are logged in and choose it from the dropdown menu). You can watch videos individually or access them through your membership.

Q: How long can I access the video?
A: Members have unlimited access to videos including Courses as long as they remain members. Non-members will have access to content they buy for as long as it is available on the website. You can access previously purchased videos from your user dashboard. Click "Purchased Items."

Q: How do I find a class that I want to take?
A: The Video Library is divided into sections. You will find sections such as "Vinyasa," "Gentle," and "Meditation." You can scroll through these sections or use the search features to find something specific.

Using the search features:

  1. Click "filters" near the top left of the page.

2. Two drop down menus will appear.

3. Choose a style of class and/or length of class from the menu(s).

4. Alternatively, type a desired word into the "search" bar near the top right of the page.

5. The webpage will adjust to show you your desired classes!

Q: What is the "Members Only Archive?"

A: Videos that are recorded through Zoom, most of which were made in the early days of this website, are kept in the Archive. Only members (Library or Full Monthly) can access these videos. Though these classes were not recorded with high quality equipment, they are definitely still worth the time.

Q: Oh no! My video isn't working.

A: Try refreshing your web page. Then, try logging out and back into the website. If available, you may try using a different browser. If none of these work please reach out to maloneymovement@gmail.com for a quick response and assistance.

Q: Will the website keep track of which classes I've taken?

A: OfferingTree (the host of this website) is working on a way to easily mark which videos have been watched. We're hoping to have this feature added in the near future. In the meantime, you can check your member dashboard for a list of videos you've accessed. From the home page click the drop down menu > User Profile > Purchased Items. Note: newest videos are always added a the top of each section so you will see them first.

Memberships

Q: Do I need a membership to use the site?

A: Everything on the site is accessible to both members and non-members, except the Members Only Archive.

Q: What are the membership options?

A: There are three membership options.

Full Monthly Membership

($40/month autopay)

  • Regularly scheduled livestream classes
  • Recorded classes and courses
  • Members online archive
  • 10% discount on private lessons and occasional workshops

Q: How do I sign up for a membership?
A: Click HERE.

Q: How does the member discount work?

A. You can use your member discount on individual private lessons. It cannot be used on lessons packages. (Members get a better deal than a package of lessons!) It can also be used on occasional special workshops and classes. Apply your code at checkout before paying. Applying a discount after purchase may not be possible as 7% processing fees are applicable for refunds.

Q: Are memberships auto-pay?
A: All memberships are auto-pay and will happen once a month.

Q: Can I pause my membership?

A: If you need to pause your membership for any reason, reach out to Cassie at maloneymovement@gmail.com. It will remain paused until you reach out again to have it reactivated. Please limit to 1 pause per calendar year.

Q: What if I need to cancel my membership?
A: You can cancel your membership any time after the first month by logging in to the website or reaching out to Cassie at maloneymovement@gmail.com. Refunds for months already paid cannot be refunded unless they meet both of the following criteria. Any refunds will deduct a 7% processing fee.

1. Payment was made in the last month.

2. The membership was not used since last payment.

NOTE: (Special discounted memberships may have different cancellation policies. See membership info when registering or reach out with questions.)

Report a Problem

If you have found a general issue with the website or with a particular video, you can let me know here. This webpage is run and managed by one person (hi!), so reporting any problems is a huge help! If you need immediate assistance with logging in or accessing content, email Cassie as maloneymovement@gmail.com.

Have Other Questions?

Email Cassie at maloneymovement@gmail.com and she will be happy to help!

Cassie Maloney | FEB 19, 2022

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